Terms & Conditions

EUROGLOSS PRESTIGE TERMS AND CONDITIONS

 

Bookings:

A booking is an arrangement made between the client (You, Your, Yourself) and Eurogloss Prestige (We, Us, I), this can be made in person, by any means of electronic media (email, SMS, fax, phone etc.) between said parties. We will lock-in a date, time and the location as well as the particulars of the vehicle for the work to be carried out. Once we take a reservation, we hold that time slot open for you and turn away other potential customers in order to ensure your time frame.

For this reason we are sure you will understand why we have introduced a cancellation fee.

 

Cancellation Policy:

We require 24 hours’ notice if you wish to cancel or rearrange the day or time for which the service was contracted/requested. Other arrangements can be possible on contacting us prior to the scheduled service. Cancellation must be done by telephone, SMS or email. A 50% cancellation fee (of the total amount charged for the service) is applied to notice given in less than 24 hours.

Cancelled weekend bookings carry an additional 20% fee plus the GST. Cancelled Public Holiday bookings will be charged the full service rate plus the GST.

 

Vehicle Transport:

We can organise transportation of your vehicle to and from our premises for you, this will be performed by an external company (at their rates to us cost plus 10%) and will be added to your account.

 

Call Out Fee:

Although we are a mobile service, meaning that we come to you. A travel and time levy applies per booking for clients outside the Melbourne Metro District to cost, travel time and petrol etc. Generally a call out fee will only apply if the distance from our base of operations exceeds 25 kilometres one way using the most direct route. This will be charged at a flat rate of $50 +GST.

Weekend bookings carry a 20% surcharge over and above the GST. Public Holiday bookings carry a 50% surcharge over and above the GST.

 

Accessories:

We request that all headlight covers, bonnet stone guards, number plate covers etc. must be removed by the client, prior to the commencement of work. The client must remove any loose / personal contents from the interior of the vehicle including boot/cargo area (boxes, clothing, jewellery, money, books etc.). All care will be given but no responsibility will be taken for any items left on or inside the vehicle. Anything not removed will be cleaned around. We accept no responsibility for loss or damage, by fire, theft or accident to the vehicle its equipment or contents whilst in our possession, by our authorized employees, unless gross negligence is proven.

 

Payment:

Payment for car detailing services is due in full at time of service, part payment or deposit maybe required in advance for some services. Payment can be made with Cash, Eftpos (Master / Visa or Debit Card). For Electronic Funds Transfer (EFT). We request that payment be transacted by 11:59pm on the day work is completed, as we do not carry credit (You may be requested to provide proof of transaction). Late payments will incur a 10% late fee +GST. We regret that Cheques WILL NOT be accepted without prior arrangement and carry an additional 3% service levy. GST WILL NOT BE WAIVED under any circumstances.

We require you to read, print and sign this document before we will commence any work on your vehicle.

 

 

Name: ________________________________ Phone: ________________________

 

 

Signature: ………………………………………………… Date: ……………………………